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FAQ

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Should you still have questions, please feel free to contact us directly by telephone: +86-595-2228 9926 or fax: +86-595-2228 7926 or email: export@newstarchina.com 
and we will be happy to assist you within 24 hours.


1. Q: Sample is available?
     A:  Yes, it is popular send various mosaic samples, our sample is for free, but for new clients need to pay for express freight.
 
2.  Q: How many days for sample ready?
     A: It depends on exact requirements, if our showroom have ready sample, we can pack and send you immediately.
          If need to customized, it takes within one week to prepare sample. 
 
3.  Q: Can you accept OEM and ODM?
     A: Yes. Both are acceptable. we have our own designers.

4.  Q: What is your MOQ? 
     A: It depends on the items you need. Usually any order quantity is ok for us, we can send by air or by LCL.
          So please feel free to tell us the items you need and order quantity accordingly.
 
5.  Q:  How do you grout a mosaic?
     A: Mix the grout according to instructions on package and avoid breathing dust. Spread the grout into the cracks. Wipe off the excess grout.
          Use a sponge instead of a rag because the rag will catch on any sharp edges. Don’t try to wipe it perfectly clean all at once.
          Rinse out the sponge after each pass. Make sure your sponge isn’t dripping water after you rinse it out. Wipe flat across the surface.
          When cleaning the excess off, take care not to erode the grout from between the tiles. Keep the surface damp as the grout cures or it will crack.

6.   Q: Where is your main sale market worldwide?
 
      A: Our products are highly level products, are mainly sold to USA, Canada, Australia country and other countries etc., total 40 countries and area now